Frequently asked questions

If you have more questions, please feel free to ask us anything at support@getindiebill.com or via the live chat. We answer on average within 24 hours (could be up to 72 hours) - live most of the time.

Getting Started

Mainstream solutions such as Paypal, Google Wallet, Cash.me, SquareCash and so forth all strictly forbid adult content & services with them. When you get caught, sanctions can be severe - for example, Paypal will ban your account, may refund some of your customers, and will freeze your funds for 6 months. Also, they often put your personal information at risk.

We’ve built IndieBill especially for the independent adult entrepreneurs so that you have an hassle-free & anonymous way to process payments, without getting your revenues split in half by some site.

With us, you can process credit card payments in a snap while getting 85% per sale. And we also go beyond payments, protecting you from chargebacks and automatically delivering sold content to your customers.

Due to the nature of our business, we ask you to upload a proof of identity (ID card, Passport or Driver License) before being able to process payments with us.

Yet, we understand you want to remain anonymous. That is why we never share your personal info to third parties; and you can sign up to IndieBill with just an email, have a look around and decide whether or not to verify your identity later.

As soon as you get your account validated (we review submitted documents within 72 hours, but in special cases it could take up to 1 week) you will be able to share your payment pages to your customers and start selling.

If you need any help getting started, don’t hesitate to hit us up on the live chat !

Once your account has been validated, you will be able to start processing payments with us.

To do so, you simply need to go over to the Products section and create payment pages for what you wish to sell with us. For example, if you sell Skype Shows then you would click “Sell a new Skype show”, fill out the form and get a payment page.

Simply share its link to your customers for them to purchase, we’ll notify you by email as soon as they do. Here is a demo page for you to see.

We also provide you with a store that features all the products you’ve decided, so that you can easily show your customers everything you offer on sale. You check it out there : https://www.getindiebill.com/store/list/IndieBill_Demo

Unlike most other adult sites, we do not currently provide customers / traffic. Our focus is on providing you the best tools to build, grow and thrive running your independent business.

Most of our partners generally developed their audience overtime by working onto other adult websites and through social media marketing.

Don’t worry though, it’s interesting to work with us even if you have 1 regular customer since we payout so much more per sale than the competition - no need to already have a big audience to profit from IndieBill !

As an adult start-up, we know the risks associated with this line of business - especially for the performers who are at the front-line. That’s why we take the security of your personal information very seriously and we never share them to any third parties.

In particular, here are some measures we’ve taken to guarantee your safety:

  • Identification documents are stored encrypted on a specific server at Amazon (the leader in cloud computing) so that a hacker would need to hack Amazon - not us - to get your documents, and even then he wouldn’t be able to read the files.
  • We’ve installed a 256-bit SSL security certificate on IndieBill so that whenever you send or receive data which is potentially sensible from us, it is encrypted. You can check our certificate by looking at the green lock in your URL bar.

Yes, absolutely.

IndieBill is a fully international product, we accept sellers and customers worldwide. We’re a Hungarian company ran by french people ourselves !

Whenever you get a sale with us we will immediately send you an email notification to confirm the sale has gone through alright. In the email notification, you will find a recap of your customer’s purchase as well as the email of your customer in case you want to reach out.

If a customer says he has purchased, but you haven’t received an email from us then you can assume he is scamming (and reach out to us if you want to make sure).

All of your sales are also displayed in the Sales section, which features some additional information such as the Snapchat or Skype username of your customers when they have filled it out.

Your balance is updated in real-time so that you always know how much you’ve made during the current pay period.

To process payments with IndieBill you only have to share your identity with us so that we can verify you are 18+ and activate your account. We never share your identity to any third parties so you do remain anonymous.

You do not need to show your face in order to sell with us, this is totally up-to-you. However, please note that we do not provide customers and finding customers without showing your face may prove more difficult.

Selling with IndieBill

We have 4 main types of payment pages currently : Skype shows (demo page), Snapchat (demo page), content (demo page) and tips & tributes for donations (demo page).

Content payment pages can be used to sell any type of digital files (zip, PDF, photos ...) and not just videos.

Although we do not currently have specific payment pages for it just yet, you may also use IndieBill to sell sexting time, custom videos, Kik accesses, phone sex time and so forth. The flow won’t be 100% adapted, but it will work alright.

If you’re wondering whether or not you can sell specific things with us - or how to get it done in the best way -, don’t hesitate to drop us a line on the live chat.

All the major card types are accepted on IndieBill : Visa, Visa Classic, MasterCard, Maestro, Diners, Discover, Union Pay.

We cannot accept American Express as they do not allow adult transactions.

Please let us know if there are other payment methods your customers need.

IndieBill cannot be used to sell anything illegal (such as underage play or non consensual sex) nor anything which happens in the real world (such as dates, escorting and so forth).

We also cannot be used to sell anything that infringes Visa or MasterCard content policies. For example we cannot accept the following (the list is non exhaustive) : scat play, content featuring the use of alcohol or other drugs, vomit play, content featuring blood coming from bodily harm, bestiality, extreme violence.

A good rule of thumb is that if it can be sold either on ManyVids or on Clips4sale, then it can be sold with us. Please do not hesitate to ask if you have doubts, better safe than sorry.

We reserve the right to remove any page and or content at any time, as we see fit.

Yes, absolutely. We are an international company and process payments worldwide.

However, some countries are more likely to trigger our anti-fraud suite than others. For example, transactions from countries like Nigeria or the Philippines go through rather rarely.

We use a discreet legal name on bank statements to protect your customers’ privacy. We try not to write it everywhere so that it does not get indexed by Google, if you would like to know don’t hesitate to ask us on the live chat.

Yes, actually that is what most of our partners do. Simply create IndieBill payment pages and link your customers to them from your site, for example by hiding the link in a purchase button.

At the moment we haven’t got more advanced integrations to offer, but we’re working on it - stay tuned !

Yes we give you a store so that you have a convenient place to link your customers to. You are able to choose which products it displays directly from IndieBill.

The store is fully responsive (displays perfectly on mobiles) and does not link to the other models selling with us, so you can be sure your customers won’t wander away. Here is the demo store if you’d like to have a look : https://www.getindiebill.com/store/list/IndieBill_Demo

Indeed, the revenue share remains 85% for sales coming out of your store :)

In the bottom right of each and every IndieBill page, you will find a live chat bubble. You can hit us up anytime whenever you need help or just say hi !

We try to answer live whenever we can, and rarely fail to get back to you on average within 24 hours (could be up to 72 hours). We will help you to the best of our ability and are glad to share any and all knowledge we have.

Payouts

Each month is divided into two pay periods: from the 1st to the 15th, and from the 16th to the last day of the month. Whenever a period ends, we start issuing the payouts.

Usually we need around 72 hours to issue all payouts, and then it can take a few more days to arrive depending on the payout method you’ve chosen.

Currently we offer the following payout methods : international wire transfers (free, directly in your local currency), ACH transfers (free, US sellers only), SEPA wire transfers (free, for EU sellers only and directly in Euros) and ePayments (in Euros).

We also have two partners offering daily payments of your earnings : BoleynModels and The DailyPay Service.

If you have more questions about payouts, don’t hesitate to get in touch.

Unless you choose to go for daily payments by signing up with one of our partners (BoleynModels and The DailyPay Service), you will receive your money twice a month.

Sales happening between the 1st and 15th of the month are paid out between the 16th and 20th. Sales happening between the 16th and the last day of the month are paid out between the 1st and 5th of the next month.

On average, we need about 72 hours to issue all payouts. If you chose to get paid via wire transfers, then it will take a few additional days to reach your bank account.

We do not currently payout via Paypal as they do not allow adult transactions. This would put you at risk of getting banned from Paypal and getting your funds frozen for 6 months.

Absolutely! You can choose to get paid out via either BoleynModels or The DailyPay Service instead of us, and in this case they will issue a payout each day for your sales on IndieBill.

Fraud & Refunds

Whenever a chargeback happens, and you have made normal usage of IndieBill, we will cover the associated bank fees as well pay you out normally.

So far, we’ve covered 97% of chargebacks which happened, and in those cases our partners have been paid for 100% of the sales they’ve done with us.

Whenever a customer complains, we do not issue any refund before contacting you first and letting you know about the customer’s complaint. From there, most of the times the models working with us are able to settle amicably with the customer - or you can ask us to issue the refund indeed.

When customers keep complaining, we take the time to investigate what happened and may sometimes issue refunds. For example, if you are not answering to our emails asking for additional information, or if you haven’t delivered to the the customer what he has purchase, we will issue a refund after some days.

Miscellaneous

Unlike the other adult websites, we do not currently have a marketplace listing all the models that are selling with us. The reason for this is that whenever you send one of your customers to IndieBill, we want to make sure that he will not get distracted by any competing models.

With IndieBill, your customers are truly yours. We give you their email, we don’t advertise them anything and we don’t reach out except for solving payment & technical issues.

If you want to check out how other models structure their business with us, please have a look at the models who accepted to post a testimonial on the homepage.

Since we’ve launched IndieBill in June 2016, we’ve been questioned quite a few times about the viability of IndieBill’s business model given that we payout 85% while protecting our partners from chargebacks.

We understand some of you are afraid we might not be in business in a few months. That’s why we’ve decide to share the maths behind IndieBill with all of you, so that can be reassured about the fact we’re indeed building a sustainable business.

Here are the main costs we have on a transaction : processing the payment costs us around 6.5% of the transaction amount (that will go down with volume), fraud costs us about 1.5%, and delivering files costs us around 1% on average (including transactions with no files).

With your commission of 85%, it means there is about 6% of the money remaining for us + the $0.95 service fee to pay for all of our other expenses (servers, hosting, salaries, etc.).

Also we're a funded startup, so we have money to keep going for quite a while.

The $0.95 service fee per transaction is paid by customers and is there to make sure we never lose money on transactions, while offering the highest revenue share possible to our partners.

For your customers, it is less than a dollar but for us it goes a long way and help us cover our expenses as well as growing IndieBill.

We do have an affiliate program for model referrals. We will grant you a special link to refer sellers as soon as your account is validated. You will earn 2% of whatever the people you’ve referred make, for a 12 months period.

We also have a B2C referral program which is not currently public. If you are interested in sending us customers, please reach out via the live chat.

We have very little APIs currently, none of which is public. However at heart we want to build products for developers so that we can foster the development of an adult-friendly tech ecosystem.

So please, if you’re a developer and interested in working with us, do reach out via the live chat and let’s talk !

Also, we're hiring developers !

Yes, absolutely.

We currently have a model referral program which is public (you simply need to create and validate an IndieBill account to access it) and are also experimenting with a customer referral program which is still private.

Don’t hesitate to drop us a line on the live chat and let’s make business happen.

Yes, absolutely. We have quite a few studios working successfully with us already. However, we accept studio partners on a case by case basis.

However, we do not currently have specific features for studio owners. Therefore, the process is currently a bit more informal than with the other websites - yet it remains very effective.

Don’t hesitate to drop us a line and we’ll let you know how to setup with us.

Join the revolution

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Joining IndieBill is completely free, we'll only ask you to verify your majority (18+) and you'll be all set to process payments

Got doubts or questions ? Talk to us on the live chat, we'll get back to you on average within 24 hours (could be up to 72 hours).

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