Customer Happiness Officer

At IndieBill, we believe that as tech becomes increasingly more accessible and powerful, individuals are able to leverage ecosystems to tackle work that would have typically required the help of a large organization. We believe that a bottom-up economy is the model of the future.

We want to be a part of this future, and that’s why we’ve decided to tackle the least addressed of all markets in this regard: the adult industry. At the moment, it is basically impossible to find proper adult-friendly APIs to build businesses - and that is exactly what we’re building.

Over the past 12 months, our focus has been on building and running the MVP. Now, we have hundreds of entrepreneurs actively using IndieBill.

We are currently a small team of eight people in the heart of Budapest working hard to achieve greatness.

Together, we can propel IndieBill to the next level!

Challenges we'll face together

Providing the WOW experience: Addressing issues and making sure people leave with a big smile is of the utmost importance. However, preventing issues from occurring in the first place is just as crucial. We believe that support is about empowering our partners.

Building a community: Indies are stronger together. Yet today, indies in the adult industry have no proper place to learn, share, and discuss business matters. We are trying to create this space for them.

Scaling operations: As we continue to grow, we intend to offer 24/7 live support to our users. This means we’ll need to continue to grow the team while making sure we keep providing top-notch support.

Authentic communication: Our partners come from all walks of life, and just like us they try to build the best possible business. We’re not a bank and we don’t want any of that corporate bullshit. We strive to communicate in a straightforward, honest, and respectful way, always.

The adult industry: Our industry is a sensitive one. Things can “cross the line” fairly quickly. As an ethical company, it’s our responsibility to make sure this doesn’t happen. We are here to ensure that we only work with genuine people who wish to run legal businesses. Therefore, you must be very comfortable with adult content.

The job

You will provide our users with quick, accurate, and awesome support so that they can focus on doing what they do best. In addition to answering user questions, you will be leading projects to drive efficiency, documenting knowledge so that users can self-solve questions, and handling proactive communication.

You will be working with the founders and developers. Support is not a single department, it is the responsibility of the entire company.

Desired skills

  • Perfect written English, no grammatical or spelling errors
  • Good writing ability
  • Comfortable with social media
  • Good organizational and time management skills

Who we’re looking for

You are enthusiastic about helping others and willing to go the extra mile.

You embrace a bottom-up culture, are not afraid to share your ideas, and will find ways to ensure our numerous partners are successful working with IndieBill.

You are a self-starter and are continuously looking for ways to do things better. You aim to prevent issues by troubleshooting root causes, not just solving them.

We don’t mind whether or not you have a diploma or certification. We only care that you learn quickly and take ownership of your work.

We don’t mind if you are a misfit, a troublemaker, or have an alternative lifestyle. We care that you are truly open minded and see things differently.

Our culture

More than just building products, we strive to create a community around an alternative economic model. We want to spark the emergence of an adult-friendly tech ecosystem, empower entrepreneurs around the world, and foster innovation in our market.

We truly believe that great results are achieved through conclusive experiments, not over-detailed plans. We’re not afraid to recognize failures, learn from them, and start over.

Our workspace

Not just a job, a journey

Join the crew and experience the startup journey that might change your life.

Impact real people in meaningful ways and revolutionize an entire industry!

  • Startup culture
  • Limitless opportunities
  • Fair salary
Apply Now